Shipping Policy
This Shipping Policy explains how MOSHOU processes and ships orders placed through our official online store.
Free Standard Shipping
MOSHOU provides free standard shipping to all countries and regions currently available at checkout. No minimum order value is required. If a destination cannot be selected at checkout, shipping is not currently available to that location.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed. Processing may take longer during weekends, public holidays, promotions, product availability checks, address verification, or order verification.
Processing time is separate from shipping transit time.
Estimated Delivery
Estimated delivery is 8–21 business days after dispatch. This is an estimate rather than a guaranteed delivery date. Customs inspections, carrier delays, weather, public holidays, remote-area service, local logistics conditions, or incorrect address information may extend delivery time.
Order Tracking
Tracking information will be provided after dispatch when available. Please allow time for the carrier's tracking system to update after the package is accepted.
Shipping Address
Please check your name, shipping address, phone number, and email before placing an order. Contact us as soon as possible if a correction is needed. We cannot guarantee that an address can be changed after processing or dispatch has started.
MOSHOU is not responsible for delivery problems caused by incorrect or incomplete customer-provided information, but we will provide reasonable assistance where possible.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other local fees. Unless checkout states otherwise, these charges are determined by the destination authorities and are the customer's responsibility.
Delays, Lost Packages, and Delivery Issues
If a package is significantly delayed, appears lost, or is marked delivered but cannot be found, contact us with your order number and tracking information. We will review the carrier information and provide reasonable support.
Damaged Packages or Incorrect Items
If your order arrives damaged or contains an incorrect item, contact us promptly with your order number and clear photos of the package, shipping label, and product.
Contact
For shipping questions, email moshou@sikaiglobal.com.
