Payment Policy

Last updated: September 2026

This Payment Policy explains how payments for purchases made through https://moshou.shop are processed.

MOSHOU is an authorized partner brand of SIKAI. The MOSHOU online store is operated by SIKAI INT'L TRADING (HK) CO., LIMITED, a company registered in Hong Kong.

Available Payment Methods

Available payment methods may vary depending on your country or region, currency, device, order value, transaction risk, and payment-provider availability.

The payment methods currently available for your transaction will be displayed during checkout.

Payments may be processed through Shopify, PayPal, Airwallex, card networks, banks, digital-wallet providers, or other authorized payment providers.

The availability of a particular payment method does not guarantee that it will be available for every customer or transaction.

Merchant and Payment-Processing Entity

The legal operator of the MOSHOU Website is:

SIKAI INT'L TRADING (HK) CO., LIMITED

For operational, merchant-account, payment-processing, fraud-prevention, settlement, reconciliation, chargeback, and refund purposes, MOSHOU payments may be processed centrally by SIKAI INT'L TRADING (HK) CO., LIMITED or through merchant accounts held or operated by this company.

This payment-processing arrangement does not change the identity of the business responsible for transactions made through the MOSHOU Website.

Billing Descriptor

Depending on the payment method and provider, a charge related to your MOSHOU order may appear on your card, bank, PayPal, or digital-wallet record using a descriptor such as:

  • SIKAI
  • SIKAI Global
  • SIKAI INT'L TRADING (HK) CO., LIMITED
  • The name of the applicable payment provider

A descriptor that differs from “MOSHOU” does not necessarily mean that the payment is unrelated to your MOSHOU order.

Payment Authorization

By submitting payment information, you represent that:

  • The information provided is accurate and complete.
  • You are authorized to use the selected payment method.
  • You authorize us and the applicable payment providers to process the transaction.

Payments may be subject to authorization, identity verification, fraud screening, sanctions screening, card-security checks, transaction monitoring, and additional authentication such as 3-D Secure.

Declined or Pending Payments

A transaction may be declined, delayed, reversed, reviewed, or temporarily held by the issuing bank, card network, payment provider, fraud-prevention service, or other financial institution.

We do not control independent approval or security decisions made by those providers.

If a payment is unsuccessful, please follow the instructions shown during checkout or contact your payment provider where appropriate.

Currency and Foreign Exchange

The Website may display prices in supported currencies depending on store-market settings and customer location.

Currency conversion may be performed by Shopify, the payment provider, card network, bank, or another authorized service.

Your bank or payment provider may apply its own exchange rate, international transaction fee, conversion fee, or other charge.

Any fee independently charged by your bank or payment provider is governed by your agreement with that provider.

Payment Security

Payments are processed through authorized ecommerce and payment systems.

MOSHOU does not normally store complete payment-card numbers or card security codes.

Please never send us:

  • Your complete card number.
  • Your card security code.
  • Your online-banking password.
  • Your PayPal password.
  • Your digital-wallet password.

Unrecognized Charges

If you do not recognize a charge that may relate to a MOSHOU order, please contact us before assuming that the transaction is unrelated.

Please provide:

  • Your order number, if available.
  • The email address used for the order.
  • The transaction date.
  • The transaction amount.
  • The merchant descriptor shown on your statement.

Do not send sensitive payment credentials.

Refunds

Refund eligibility is governed by our Refund Policy.

Approved refunds will normally be issued to the original payment method where possible.

Once we submit a refund, the time required for it to appear in your account is determined by your bank, card issuer, PayPal, Airwallex, Shopify payment service, or other payment provider.

Chargebacks and Payment Disputes

If you believe that there is a problem with a payment, order, delivery, product, cancellation, or refund, we encourage you to contact us so that we can review the matter.

Nothing in this policy restricts any right you may have to contact your bank, card issuer, payment provider, consumer authority, or other competent authority.

Third-Party Payment Providers

Payment providers may apply their own:

  • Terms and conditions.
  • Privacy policies.
  • Security requirements.
  • Transaction limits.
  • Verification procedures.
  • Foreign-exchange rules.
  • Fraud-prevention procedures.
  • Refund or dispute procedures.

Your use of a particular payment method may therefore also be governed by the agreement between you and that payment provider.

Business Information

MOSHOU
Authorized partner brand of SIKAI
Operated by:
SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司

Registered Business Address:
FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON
HONG KONG

Contact Us

Email: moshou@sikaiglobal.com

Website: https://moshou.shop

For payment-related enquiries, please include your order number and relevant non-sensitive transaction information.