Privacy Policy

Last updated: August 20, 2026

MOSHOU respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use our services. Our store is powered by Shopify.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, such as name, email, phone number, billing address, and shipping address.
• Account information, preferences, and settings.
• Order, transaction, return, exchange, and cancellation information.
• Payment-related information processed by Shopify and approved payment providers. We do not directly store full payment-card credentials.
• Communications, support requests, product questions, reviews, and form submissions.
• Device, browser, network, IP address, cookie, and website usage information.

2. Sources of Information

We collect information directly from you, automatically through the website and related technologies, from Shopify and service providers acting for us, and from partners or third parties where permitted by law.

3. How We Use Information

• Operate, provide, personalize, and improve the store and services.
• Process payments, orders, delivery, returns, refunds, and warranty requests.
• Provide product, compatibility, customer, and business support.
• Maintain accounts and send service-related notices.
• Detect fraud, abuse, security risks, and prohibited activity.
• Send marketing where permitted and honor communication choices.
• Comply with legal, accounting, tax, regulatory, and dispute-resolution obligations.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the store, remember preferences, understand website use, maintain security, measure performance, and support advertising. Browser and regional privacy controls may allow you to manage certain choices. Disabling cookies can affect store functionality.

5. How We Disclose Information

We may disclose necessary information to Shopify, payment processors, logistics providers, IT and hosting providers, analytics and security providers, customer-support providers, marketing partners, professional advisers, affiliates, and authorities where required or permitted by law. We may also disclose information in connection with a business transaction or when you direct or consent to the disclosure.

6. Shopify

Shopify hosts the store and processes information to provide and improve its services. Information may be processed in countries other than your own. For more information, review Shopify's consumer privacy information at Shopify Consumer Privacy Policy and Shopify Privacy Portal.

7. Marketing and Targeted Advertising Choices

Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing activities. Use the privacy choices made available through the store or contact us. You can unsubscribe from promotional email using the link in the message; service and order emails may still be sent.

8. Data Retention and Security

We retain personal information only as reasonably necessary for the purposes described here, including order support, legal compliance, security, accounting, and dispute resolution. No security method is perfect; do not send passwords, full card numbers, or card security codes through email or contact forms.

9. International Transfers

Your information may be transferred, stored, and processed outside your country. Where required, recognized safeguards are used for international transfers.

10. Your Rights

Depending on your location, you may have rights to access, know, correct, delete, restrict, object to processing, withdraw consent, opt out of certain advertising uses, or receive a portable copy of personal information. Rights are subject to applicable conditions and exceptions. We may need to verify your identity or an authorized agent's authority.

11. Children's Privacy

The store is not intended for children, and we do not knowingly collect personal information from children below the age required by applicable law. Contact us if you believe a child has provided information.

12. Third-Party Links

Third-party websites and services have their own privacy and security practices. MOSHOU is not responsible for third-party content or practices.

13. Complaints

Contact us if you have concerns about our privacy practices. Depending on your location, you may also have the right to contact or lodge a complaint with your local data protection authority.

14. Changes to This Policy

We may update this policy for operational, legal, or regulatory reasons. The revised version and updated date will be posted on this page.

15. Contact

For privacy questions or rights requests, email moshou@sikaiglobal.com.