Returns & Refunds

We want customers to select and use MOSHOU products with confidence. This policy explains how return, refund, replacement, exchange, and order-issue requests are handled.

30-Day Return Request Window

You may request a return within 30 days after receiving your order. To be eligible, the item should be unused, in its original condition, and include its original packaging, accessories, manuals, and parts when possible.

Eligible Situations

A return, replacement, or refund request may be accepted when an item is defective, damaged on arrival, incorrect, or significantly different from the item ordered.

Non-Returnable or Limited-Coverage Situations

• Damage caused by misuse, liquid, impact, excessive bending or pulling, overheating, improper installation, or incompatible equipment.
• Unauthorized disassembly, repair, alteration, or modification.
• Incorrect product selection, including the wrong connector, port, protocol, resolution requirement, device version, or other compatibility choice.
• Normal wear, cosmetic marks, or aging from ordinary use.
• Missing parts, accessories, packaging, or items not purchased from the official MOSHOU store or an authorized channel.
• Items identified as final sale or non-returnable before purchase, except where applicable law requires otherwise.

How to Request Support

Email moshou@sikaiglobal.com with your order number, product name, a description of the issue, and clear photos or videos. For compatibility issues, also provide the connected devices, ports, cables, adapters, operating system, resolution, refresh rate, and intended signal direction where relevant.

Do not send an item back before receiving return instructions. Unauthorized returns may be delayed or rejected.

Refunds

After a returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. MOSHOU normally processes an approved refund within 3–10 business days; the payment provider may require additional time to post it.

Replacements and Exchanges

If an item arrives defective, damaged, or incorrect, MOSHOU may offer troubleshooting, replacement, exchange, partial refund, or full refund depending on the case, stock availability, and applicable law.

Return Shipping Costs

If the return is caused by our confirmed error, a confirmed manufacturing defect, damage on arrival, or an incorrect item, MOSHOU will provide a reasonable solution after reviewing the case.

If the return is caused by personal preference, an incorrect compatibility choice, or another reason not caused by the product or our error, the customer may be responsible for return shipping costs and any non-refundable shipping charges, where permitted by law.

Order Cancellation

Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed once fulfillment or dispatch has started.

Contact

For return or refund support, email moshou@sikaiglobal.com.