Shipping Policy
This Shipping Policy explains how MOSHOU processes and ships orders placed through our official online store.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed. Processing may take longer during weekends, public holidays, promotions, product availability checks, address verification, or order verification.
Processing time is separate from shipping transit time.
Shipping Destinations
MOSHOU ships to selected countries and regions. Available destinations and shipping methods are shown at checkout. If a destination cannot be selected, shipping may not currently be supported for that location.
Estimated Delivery
Estimated delivery times depend on the destination, shipping method, carrier, customs processing, and local logistics conditions. The estimate shown at checkout or in the shipping confirmation is not a guaranteed delivery date.
Shipping Fees
Applicable shipping fees are displayed at checkout before payment. Free-shipping eligibility, when available, depends on the current store settings, destination, order value, and promotion terms.
Order Tracking
Tracking information will be provided after dispatch when tracking is available. Please allow time for the carrier's tracking system to update after the package is accepted.
Shipping Address
Please check your name, shipping address, phone number, and email before placing an order. Contact us as soon as possible if a correction is needed. We cannot guarantee that an address can be changed after processing or dispatch has started.
MOSHOU is not responsible for delivery problems caused by incorrect or incomplete customer-provided information, but we will provide reasonable assistance where possible.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other local fees. Unless checkout states otherwise, these charges are determined by the destination authorities and are the customer's responsibility.
Delays, Lost Packages, and Delivery Issues
Delivery may be affected by customs inspections, carrier delays, weather, public holidays, remote-area service, incorrect address information, or events beyond our reasonable control.
If a package is significantly delayed, appears lost, or is marked delivered but cannot be found, contact us with your order number and tracking information. We will review the carrier information and provide reasonable support.
Damaged Packages or Incorrect Items
If your order arrives damaged or contains an incorrect item, contact us promptly with your order number and clear photos of the package, shipping label, and product.
Contact
For shipping questions, email moshou@sikaiglobal.com.
