Warranty Policy

Warranty Policy

This Warranty Policy explains the limited warranty for eligible MOSHOU products purchased from our official store or an authorized sales channel.

Warranty Period

Eligible MOSHOU products include a 12-month limited warranty from the purchase date, unless the product page states a different period or applicable local law requires otherwise.

What the Warranty Covers

The warranty covers confirmed manufacturing defects and functional failures occurring during normal intended use.

What the Warranty Does Not Cover

  • Accidental damage, impact, crushing, liquid exposure, overheating, excessive bending or pulling, or physical breakage.
  • Use with incompatible devices, ports, cables, power sources, signal standards, resolutions, refresh rates, operating systems, or connection directions.
  • Unauthorized disassembly, repair, alteration, or modification.
  • Normal wear, scratches, discoloration, stains, or other cosmetic aging.
  • Incorrect product or compatibility selection.
  • Missing or unverifiable proof of purchase.
  • Products bought from unauthorized sellers, second-hand sources, or channels that cannot be verified.

Compatibility Responsibility

Before purchase, customers should check the product description, source and display ports, connector type, signal direction, supported protocol, device model, operating system, resolution, refresh rate, and any power requirements. A connector's physical fit alone does not guarantee full functional compatibility.

How to Request Warranty Support

Email moshou@sikaiglobal.com with your order number, product name, issue description, connected device details, and clear photos or videos. We may request additional information or troubleshooting steps to verify the issue.

Do not return a product before receiving instructions.

Warranty Solutions

Depending on the confirmed issue, MOSHOU may provide troubleshooting, a replacement part, product replacement, repair where available, refund, or another reasonable solution. Replacement items may be the same model or a comparable product if the original model is unavailable.

Limitations

To the extent permitted by law, this limited warranty does not cover indirect, incidental, or consequential loss. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer law.

Contact

For warranty support, email moshou@sikaiglobal.com.