Versand
Last updated: September 2026
MOSHOU is an authorized partner brand of SIKAI. The MOSHOU online store is operated by SIKAI INT'L TRADING (HK) CO., LIMITED. We provide international shipping to supported countries and regions.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing may take slightly longer during public holidays, major sales periods, unusually high order volumes, product verification, payment review, address verification, or other exceptional circumstances.
Business days generally exclude weekends and applicable public holidays.
Shipping Destinations
We ship to supported countries and regions in North America, Europe, Asia-Pacific, and other available international markets.
Shipping availability is determined by the delivery country or region available during checkout.
If a destination cannot be selected during checkout, we may not currently support delivery to that location.
Shipping Cost
Standard shipping is currently provided free of charge to all supported destinations.
No minimum order value is required for standard free shipping unless a different condition is expressly displayed during checkout or as part of a specific promotion.
Estimated Delivery Time
The estimated total delivery time is generally approximately 8–21 business days, including normal order processing and transportation time.
This is an estimated delivery period rather than a guaranteed delivery date.
Actual delivery times may vary according to destination, customs processing, carrier operations, local logistics conditions, public holidays, weather, remote-area delivery, and other circumstances outside our reasonable control.
Tracking Information
Once your order has been shipped, tracking information will normally be provided by email or through your order-status page when tracking is available.
Tracking information may take several days to update after the package is first accepted by the carrier or transferred between logistics providers.
Delivery Delays
Delivery may be delayed due to circumstances including:
- Customs clearance or inspection.
- Carrier or transportation disruptions.
- Weather conditions or natural events.
- Public holidays.
- Remote delivery locations.
- Security inspections.
- Incorrect or incomplete addresses.
- Local delivery restrictions.
- Events beyond our reasonable control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, email address, and postal information where required.
If you notice an error after placing your order, please contact us as soon as possible.
We cannot guarantee that an address can be changed once the order has entered processing, fulfilment, or shipment.
Failed Delivery
If tracking indicates a failed delivery, address issue, unsuccessful delivery attempt, customs request, or instruction to contact the local carrier, customers should follow the carrier's instructions promptly.
You may also contact us for reasonable assistance.
Repeated delivery attempts, address corrections, storage fees, reshipment, or package-return costs caused by incorrect customer-provided delivery information may be the customer's responsibility where permitted by applicable law.
Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country or region.
Unless checkout expressly states that these charges are included, such charges are the responsibility of the customer.
Customs and import charges are determined by local authorities and are not controlled by MOSHOU or SIKAI INT'L TRADING (HK) CO., LIMITED.
Customs and Import Compliance
Customers are responsible for ensuring that products ordered from MOSHOU may lawfully be imported into and used in the destination country or region.
We may be unable to ship an order where fulfilment would violate applicable import restrictions, sanctions, carrier restrictions, or other legal requirements.
Lost or Significantly Delayed Packages
If your order is significantly delayed or appears to be lost, please contact us with your order number and tracking information.
We will assist with checking the shipment status and, where appropriate, communicate with the relevant logistics provider.
Depending on the result of the investigation, an appropriate solution may include continued tracking, replacement, reshipment, or refund where applicable.
Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, reception areas, property management, delivery locations, neighbours where appropriate, and the local carrier.
If the package still cannot be located, please contact us with your order number and tracking information so that we can assist with reviewing the delivery record.
Damaged Packages or Incorrect Items
If your order arrives visibly damaged or contains an incorrect product, please contact us promptly.
We may ask for photographs of:
- The external package.
- The shipping label.
- The internal packaging.
- The product received.
Please retain the packaging until the issue has been reviewed.
Business Information
MOSHOU
Authorized partner brand of SIKAI
Operated by:
SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司
Registered Business Address:
FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON
HONG KONG
Contact Us
Email: moshou@sikaiglobal.com
Website: https://moshou.shop
