Datenschutzerklärung

Last updated: September 2026

This Privacy Policy explains how MOSHOU collects, uses, stores, discloses, and otherwise processes personal information when you visit https://moshou.shop, place an order, create an account, contact us, interact with advertising or analytics technologies, or otherwise use our services.

MOSHOU is an authorized partner brand of SIKAI. The MOSHOU website and online store are operated by SIKAI INT'L TRADING (HK) CO., LIMITED, a company registered in Hong Kong.

Our online store is hosted by Shopify.

1. Information We Collect

Depending on how you interact with our Website, we may collect:

  • Your name.
  • Email address.
  • Telephone number.
  • Shipping and billing address.
  • Order and purchase information.
  • Returns, refunds, cancellations, and customer-support records.
  • Payment-related transaction information.
  • Account information and preferences.
  • Product and compatibility enquiries.
  • Messages, reviews, photographs, videos, and customer-service communications.
  • Device and browser information.
  • IP address and general location information.
  • Cookie identifiers and similar online identifiers.
  • Website usage, advertising, and interaction data.

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, submit a form, or contact us.
  • Automatically through the Website, cookies, pixels, logs, and similar technologies.
  • From Shopify and other service providers acting on our behalf.
  • From payment providers, logistics providers, fraud-prevention services, advertising services, and other partners where permitted by applicable law.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders.
  • Process payments and refunds.
  • Provide shipping and tracking updates.
  • Provide product and compatibility support.
  • Manage returns, replacements, warranty enquiries, and disputes.
  • Operate and improve our Website, products, and services.
  • Maintain accounts and preferences.
  • Verify transactions and help prevent fraud, abuse, and security incidents.
  • Measure Website performance and understand customer interactions.
  • Support advertising and marketing activities where permitted.
  • Send transactional and service communications.
  • Send marketing communications where permitted and where any legally required consent has been obtained.
  • Comply with legal, regulatory, accounting, tax, sanctions, and record-keeping obligations.

4. Payment Information

Payments may be processed through Shopify, PayPal, Airwallex, card networks, banks, digital-wallet providers, and other authorized payment providers.

MOSHOU and SIKAI INT'L TRADING (HK) CO., LIMITED do not normally store complete payment-card numbers or card security codes.

Payment providers process payment information according to their own privacy, security, fraud-prevention, and regulatory requirements.

For operational, merchant-account, settlement, reconciliation, refund, and payment-processing purposes, MOSHOU transactions may be processed by SIKAI INT'L TRADING (HK) CO., LIMITED or through an authorized SIKAI merchant account.

5. Shopify

Our store is hosted by Shopify.

Shopify provides ecommerce infrastructure that allows us to operate the online store, display products, manage orders and customer accounts, provide checkout functions, and support related ecommerce services.

Information may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices.

6. Service Providers

We may disclose personal information to service providers where reasonably necessary to operate our business, including:

  • Shopify.
  • Payment processors and financial institutions.
  • Shipping, fulfilment, and logistics providers.
  • Fraud-prevention and security providers.
  • Cloud, hosting, and information-technology providers.
  • Analytics providers.
  • Advertising and marketing service providers.
  • Email and customer-support providers.
  • Professional advisers such as accountants, auditors, or legal advisers.

We do not sell personal information to advertisers in the ordinary meaning of selling personal data for money.

However, certain advertising or analytics activities may be treated as a “sale,” “sharing,” or targeted advertising under the laws of some jurisdictions. Where applicable, privacy choices required by law will be made available.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate the Website.
  • Remember preferences.
  • Maintain account and checkout functionality.
  • Maintain security.
  • Measure Website usage and performance.
  • Understand visitor interactions.
  • Support advertising and marketing activities.

Where required by applicable law, non-essential cookies and similar technologies will be used according to the consent choices available through our privacy or cookie controls.

Blocking certain cookies may affect Website functionality.

8. Advertising and Analytics

We may use third-party analytics and advertising services to understand Website activity, measure performance, prevent abuse, and support advertising.

These providers may collect or receive information through cookies, pixels, device identifiers, IP addresses, or similar technologies subject to their own privacy practices and applicable law.

Depending on your jurisdiction, you may have the right to restrict or opt out of certain targeted advertising, sale, or sharing activities.

9. Marketing Communications

Where permitted by law, we may send marketing communications to customers or subscribers who have provided the required permission.

You may unsubscribe from marketing emails using the unsubscribe link included in the message.

Transactional communications, such as order confirmations, payment notices, shipping updates, delivery notices, security messages, or customer-service responses, may still be sent where necessary.

10. Legal and Business Disclosures

We may disclose information where reasonably necessary to comply with legal obligations, court orders, regulatory requirements, law-enforcement requests, tax requirements, sanctions obligations, or to establish, exercise, or defend legal claims.

Information may also be transferred as part of a lawful merger, restructuring, acquisition, financing, sale, or transfer of all or part of a business, subject to applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include periods necessary to fulfil orders, provide customer support, maintain business and accounting records, prevent fraud, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

12. International Processing

Because we operate internationally and use global service providers, your information may be processed, transferred, or stored in countries or regions other than your own.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Please do not send full payment-card numbers, card security codes, online-banking passwords, or account passwords by email or through ordinary customer-support messages.

14. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Request access to personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally applicable.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a portable copy of certain information.
  • Opt out of certain targeted advertising, sale, or sharing activities where applicable.
  • Submit a complaint to an applicable privacy or data-protection authority.

We may need to verify your identity before processing certain privacy requests.

To exercise an applicable privacy right, contact us at moshou@sikaiglobal.com.

15. Children

Our Website is not intended to knowingly collect personal information from children below the minimum legal age applicable in their jurisdiction without appropriate parental or guardian authorization.

If you believe that a child has provided personal information contrary to applicable law, please contact us.

16. Third-Party Links

Our Website may contain links to third-party websites or services.

Those third parties operate under their own privacy and security practices, and we are not responsible for their independent content or practices except where applicable law provides otherwise.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business operations, advertising arrangements, service providers, or legal obligations.

The revised version will be published on this page with an updated “Last updated” date.

18. Business Information

MOSHOU
Authorized partner brand of SIKAI
Operated by:
SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司

Registered Business Address:
FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON
HONG KONG

19. Contact Us

Email: moshou@sikaiglobal.com

Website: https://moshou.shop