Kontaktinformationen

Last updated: September 2026

MOSHOU is an authorized partner brand of SIKAI specializing in video, audio, USB, data, cable, adapter, and connectivity products.

The MOSHOU website and online store are operated by:

SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司

Registered Business Address

FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON
HONG KONG

Customer Support

For questions about products, technical specifications, compatibility, orders, shipping, returns, refunds, payment enquiries, or other customer-service matters, please contact:

Email:
moshou@sikaiglobal.com

We usually respond within 1–3 business days.

Website

https://moshou.shop

Product and Compatibility Support

MOSHOU products may vary by connector type, protocol, signal direction, cable length, bandwidth, resolution, refresh rate, and device compatibility.

If you are unsure whether a product is suitable for your setup, please contact us before ordering.

For faster technical assistance, please provide where relevant:

  • The product or variant you are considering.
  • Your source device.
  • Your destination display or receiving device.
  • Port and connector types.
  • Any adapters, docks, or converters being used.
  • Required resolution and refresh rate.
  • The intended signal direction.

Order Support

For an existing order, please include your order number and the email address used when placing the order.

If you are reporting a damaged, incorrect, or defective item, photographs or video may help us review the issue more quickly.

Payment and Merchant Information

MOSHOU is operated by SIKAI INT'L TRADING (HK) CO., LIMITED.

For operational and payment-processing purposes, your payment for a MOSHOU order may be processed through a merchant account operated by SIKAI INT'L TRADING (HK) CO., LIMITED.

Depending on the payment provider, your card, bank, PayPal, or digital-wallet statement may display a merchant descriptor such as:

  • SIKAI
  • SIKAI Global
  • SIKAI INT'L TRADING (HK) CO., LIMITED
  • The name of the applicable payment provider

If you need help matching a charge to an order, please contact moshou@sikaiglobal.com with your order number, transaction date, and transaction amount.

Please do not send your full card number, card security code, banking password, or payment-account password.

For additional information, please see our Payment Policy:

https://moshou.shop/pages/payment-policy

Business Cooperation

For wholesale, distribution, sample orders, or other business enquiries, please email moshou@sikaiglobal.com and include your company name, country or region, products of interest, and estimated purchasing requirements.